Frequently Asked Questions

Here are some frequently asked questions about shipping and delivery at Zoeyinstyle.

How can I contact you?

Email: info.zoeyinstyle@gmail.com

What is your average response time?

We aim to respond to all enquiries within 24 to 48 hours.

Do you offer international shipping?

Yes, we ship internationally.

Available shipping options and costs are calculated at checkout based on your delivery location and selected shipping method.

Do you offer shipping within Australia?

Yes, we offer shipping across Australia.

Shipping costs and available delivery options will be displayed at checkout based on your delivery address.

Is local pick-up available?

Yes, local pick-up is available from our Sydney location.

Once your order is ready for collection, you will receive the pick-up details.

You can also contact us at info.zoeyinstyle@gmail.com to arrange a preferred pick-up time.

How long will my order take to arrive?

Delivery times vary depending on your location and the shipping method selected at checkout.

Once your order has been dispatched, you will receive tracking information where available.

Can I track my order?

Yes. Where tracking is available, tracking details will be provided once your order has been dispatched.

Please allow some time for the tracking information to become active.

What happens if my order is delayed?

Delivery times are estimates and may be affected by carrier delays, weather, customs processing, or other circumstances outside our control.

If your order appears to be significantly delayed, please contact us at info.zoeyinstyle@gmail.com and we will assist you.

Do I have to pay customs or import charges for international orders?

International customers may be responsible for customs duties, taxes, or other import charges imposed by their country.

These charges are not included in the shipping cost unless otherwise stated.

Can I change my shipping address after placing an order?

Please contact us as soon as possible if you need to change your shipping address.

We cannot guarantee that an address can be changed once an order has been processed or dispatched.