Refund & Returns Policy

30-Day Returns

At Zoeyinstyle, we want you to love your purchase. We accept eligible change-of-mind returns within 30 days of receiving your order.

To be eligible for a change-of-mind return, the item must be:

• Unworn and unused

• In its original condition

• With all original tags attached

• In its original packaging, where applicable

• Free from perfume, makeup, deodorant, stains, marks, or other signs of use

• Accompanied by proof of purchase

Customers are responsible for the return postage costs for change-of-mind returns.

Please contact us at info.zoeyinstyle@gmail.com before sending any item back. We will provide the return instructions. Please do not send returns without contacting us first.

Hygiene & Non-Returnable Items

For hygiene reasons, inner caps and undercaps are non-returnable and non-exchangeable for change of mind, including where the packaging has been opened or the item has been tried on.

This includes all types of inner caps, undercaps, and other products that come into direct contact with the head or hair.

This hygiene policy does not affect your rights under the Australian Consumer Law where a product is faulty, defective, or otherwise does not meet the applicable consumer guarantees.

Sale & Clearance Items

Sale and discounted items are eligible for returns only where permitted under this policy and applicable Australian Consumer Law.

Change-of-mind returns on clearance or final-sale items may be excluded where this is clearly stated at the time of purchase.

Nothing in this policy excludes your rights where an item is faulty, defective, or otherwise fails to meet Australian Consumer Law requirements.

Damaged, Faulty, or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive a damaged, faulty, defective, or incorrect item, please contact us at info.zoeyinstyle@gmail.com as soon as possible.

Please include your order number and clear photographs or videos showing the issue so we can assess it and assist you.

If an item has a problem covered by the Australian Consumer Law, Zoeyinstyle will provide the appropriate remedy, which may include a repair, replacement, or refund depending on the circumstances.

Exchanges

We do not offer direct exchanges for change-of-mind purchases.

If you would like a different colour, style, or product, the quickest option is to return the eligible item in accordance with this policy and place a new order for the item you would like.

Inner caps and undercaps cannot be exchanged for change of mind due to hygiene reasons.

Return Shipping

For change-of-mind returns, the customer is responsible for the cost of returning the item to Zoeyinstyle.

For an item that is confirmed to be faulty or incorrectly supplied, Zoeyinstyle will handle return costs in accordance with your rights under the Australian Consumer Law.

Refunds

Once we receive your returned item, it will be inspected to ensure it meets our return conditions.

If your return is approved, your refund will be processed to your original payment method.

Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may then require additional time for the refund to appear in your account.

We will notify you once your refund has been processed.

Items That Cannot Be Returned for Change of Mind

The following items cannot be returned for change of mind:

• Inner caps and undercaps

• Items that have been worn or used

• Items with makeup, perfume, deodorant, stains, or other marks

• Items that have been washed

• Items without original tags where tags were provided

• Items damaged after delivery through customer use

• Any other items specifically identified as non-returnable on the product page

These exclusions do not affect your rights under the Australian Consumer Law.

Change of Mind

Zoeyinstyle is not required to provide a refund simply because a customer changes their mind, chooses the wrong colour or style, does not like the item, or no longer wants the product.

Where Zoeyinstyle offers a change-of-mind return under this policy, all conditions outlined above apply.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies you may have under the Australian Consumer Law.

Our products come with consumer guarantees that cannot be excluded under Australian law.

You may be entitled to a repair, replacement, refund, or other remedy where a product does not meet the applicable consumer guarantees.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact:

Zoeyinstyle
Email: info.zoeyinstyle@gmail.com

Please include your order number when contacting us about an existing order.

Last updated: September 2026